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Case Studies

ACC Expert

How we created a customised order management system for B2B & B2C customers

Hardware services specialists want to scale their business and enter new markets. The new scale requires a whole new level of management within the company.

SERVICES

Product Discovery

Process Mapping

Software Care & Maintenance

API Development & Integrations

Software Tailored to Business

TECHNOLOGY

Angular

PHP

UX/UI

"We were spending too much time dealing with order administration, queuing work. With the help of the 300Devs team we have managed to crystallise a repeatable process, we are wasting less time and energy on order management, making our repairs go even more smoothly."

Mariusz Groszek

Chief Executive Officer at ACC Expert

New scale, greater challenges

How do you coordinate the quotation, repair and dispatch of computer equipment across three countries?

How is a decentralised team of specialists in different types of equipment supposed to communicate internally, ensuring the quality of their service and customer contact?

Without a modern process management system, this was virtually impossible.

The new order management system was the first step towards a new quality and new scale.

Not only did we want to eliminate the repetitive tasks on which the specialist team's valuable time was escaping, but we also wanted to create a tool with which it could promote its know-how and grow, responding to the ever-growing market demand.

Together, we created a system that allows the company to multiply its work throughput.

Strategic approach

To better understand ACC Expert's needs, we began our work with a strategic discovery workshop.

We learnt about the far-reaching plans and ambitious goals that faced the team.

We prepared for the implementation of the first phase, but the strategic vision allowed us to better align the solution architecture also with the future challenges ahead.

New markets

The company entered new markets, including some rather unusual ones - Slovakia and Latvia. It was necessary to familiarise itself with their specific requirements in order to operate effectively there as well.

Subcontractors and coordination of their work

In addition to the internal team, a whole group of external specialists also work on the system.

We have been able to create a system that allows branch employees to plan and manage their work, while being in constant contact with head office.

This has simplified the ordering processes for spare parts, warehouse handling and accelerated quotations for the customer.

Offer for companies

We have implemented a management panel for subscription customer service and business offerings.

Both ACC expert employees and customers have gained a space where they can manage requests and respond in real time to customer outages and requests.

Development is our middle name

We specialise in helping companies scale their offering.

We have created a tool that you can rely on.

Thanks to our strategic approach, we know that this is only the first step on the path of dynamic growth that AccExpert has taken.

Together, we have become present in three entirely new markets, increased the quality of service and enabled the development of the team of professionals working at AccExpert.

"Now, thanks to the system created by 300devs, we are able to communicate more efficiently with customers about quotations and equipment repairs, and everything runs much more smoothly."

Dariusz

Employee at ACC Expert

"We were spending too much time dealing with order administration, queuing work. With the help of the 300Devs team we have managed to crystallise a repeatable process, we are wasting less time and energy on order management, making our repairs go even more smoothly."

Mariusz Groszek

Chief Executive Officer at ACC Expert

New scale, greater challenges

How do you coordinate the quotation, repair and dispatch of computer equipment across three countries?

How is a decentralised team of specialists in different types of equipment supposed to communicate internally, ensuring the quality of their service and customer contact?

Without a modern process management system, this was virtually impossible.

The new order management system was the first step towards a new quality and new scale.

Together, we created a system that allows the company to multiply its work throughput.

Strategic approach

To better understand ACC Expert's needs, we began our work with a strategic discovery workshop.

We learnt about the far-reaching plans and ambitious goals that faced the team.

We prepared for the implementation of the first phase, but the strategic vision allowed us to better align the solution architecture also with the future challenges ahead.

New markets

Subcontractors and coordination of their work

In addition to the internal team, a whole group of external specialists also work on the system.

We have been able to create a system that allows branch employees to plan and manage their work, while being in constant contact with head office.

This has simplified the ordering processes for spare parts, warehouse handling and accelerated quotations for the customer.

Offer for companies

We have implemented a management panel for subscription customer service and business offerings.

Both ACC expert employees and customers have gained a space where they can manage requests and respond in real time to customer outages and requests.

Development is our middle name

We specialise in helping companies scale their offering.

We have created a tool that you can rely on.

Thanks to our strategic approach, we know that this is only the first step on the path of dynamic growth that AccExpert has taken.

Together, we have become present in three entirely new markets, increased the quality of service and enabled the development of the team of professionals working at AccExpert.

"Now, thanks to the system created by 300devs, we are able to communicate more efficiently with customers about quotations and equipment repairs, and everything runs much more smoothly."

Dariusz

Employee at ACC Expert

And how can we be of service to your success?

Familiarise yourself with our services and, showing spartan doggedness, let's achieve success together with our solutions!

Product Discovery

A workshops to help understand user needs and business requirements for a product. Participants use a variety of techniques to explore, define and understand the issues faced by their target audience, leading to a shared vision for the product and setting a direction for its development.

Process Mapping

A service involving detailed diagramming and analysis of your company's business processes. It helps to identify inefficiencies, improve workflow and increase productivity. Thanks to process mapping, you will gain a clear picture of how your organisation functions, which will enable you to implement optimal solutions.

API Development & Integrations

Design, development and implementation of programming interfaces (APIs) and integrations of external systems with existing applications or platforms. It provides system flexibility and scalability by enabling communication and data exchange between different applications or services to optimise resource utilisation and streamline business processes.

Software Care & Maintenance

Ongoing technical support, updates, bug fixes and optimisation of existing software. Through regular maintenance activities, we ensure system stability, security and performance, allowing customers to focus on their core business objectives.

Body Leasing

Hire experienced IT experts from outside the company for a limited period of time to assist with projects or provide support in areas requiring expertise. This allows the company to benefit from the expertise of specialists without having to hire them on a permanent basis, allowing it to manage its human resources efficiently and adapt them to current project needs.

MVP Development

Effectively developing a Minimum Viable Product (MVP) - the first version of a product that contains the key features and functions necessary to test its concept in the market. Our team of specialists design, program and test MVPs to ensure our clients get their product to market as quickly as possible, gathering customer feedback and iterative improvement, helping to minimise investment risk and accelerate product development processes.

Consulting & Auditing

Comprehensive audit, IT and artificial intelligence consultancy. Our team of specialists helps clients analyse, plan and implement innovative IT and AI solutions tailored to their individual needs and business objectives. With our support, companies can use the potential of modern technology more effectively, increasing their competitiveness and achieving better results.

Landing Page

Design and implementation of landing pages that are optimised for maximum conversion. We create pages that not only attract users' attention, but also effectively lead them to take the intended action. Modern design, full responsiveness and fast loading, promoting the effectiveness of marketing campaigns. Our approach ensures that each site is tailored to your business and its audience, maximising engagement and results.

Software Tailored to Your Business

Providing a personalised IT solution that perfectly matches the needs and requirements of your business. This provides you with a dedicated tool that integrates perfectly with your business processes, ensuring efficiency, time savings and increased productivity.

Ecommerce B2B & B2C

A service for designing and implementing advanced sales platforms for businesses and individual customers. We offer solutions tailored to the specific needs of the business to effectively manage sales, increase reach and improve the shopping experience of customers. With our services, your business can grow quickly and effectively in the e-commerce market.

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